Engaging in peer-to-peer (P2P) cryptocurrency trading on the OKX C2C platform offers flexibility and convenience, but it also comes with responsibilities. To ensure a secure, fair, and compliant trading environment for all users, OKX enforces a comprehensive set of C2C user trading rules. These guidelines are designed to promote transparency, protect user accounts, prevent fraud, and align with global regulatory standards.
This document outlines essential protocols every user must follow — whether buying or selling digital assets using fiat currency. By understanding and adhering to these rules, you help maintain trust within the community and safeguard your own trading experience.
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Core Principles: Verification, Compliance & Legality
All users who have completed account verification and are not registered in China are subject to these rules. The following foundational principles apply across all C2C activities:
1. Know Your Customer (KYC) Requirements
Users must fully comply with identity verification procedures for both their OKX account and any associated C2C trading accounts. You are required to use only personally verified accounts — third-party or shared access is strictly prohibited.
2. Risk Management & Anti-Money Laundering (AML) Cooperation
OKX adheres to international risk control and counter-terrorism financing regulations. Users must cooperate promptly by providing requested documentation or information when flagged for review.
3. Consequences of Non-Compliance
Failure to meet compliance requirements may result in immediate suspension or restriction of your account’s functionality, including full deactivation of C2C trading privileges.
4. Legal Responsibility Lies With the User
Each user is solely responsible for ensuring their transactions comply with local laws. OKX does not guarantee the legality of any transaction conducted on the platform.
5. Platform Monitoring Rights
While OKX is not a party to any C2C transaction, it reserves the right — though not the obligation — to monitor trades. If suspicious or illegal activity is detected, appropriate actions will be taken in accordance with applicable laws.
6. Tax & Jurisdictional Compliance
Users must independently adhere to local tax obligations, including reporting income, withholding taxes, and remitting payments to relevant authorities. It is your duty to understand how regional regulations impact your trading behavior.
General Trading Guidelines
To foster smooth and dispute-free transactions, all participants should observe the following best practices:
- Review Order Details Carefully: Before initiating a trade, read the counterparty’s terms, payment methods, and requirements thoroughly.
- Use Only Listed Payment Methods: Ensure your payment method matches exactly what was selected during order setup.
- Avoid Off-Platform Transactions: Never conduct trades via social media, messaging apps, or in-person exchanges. OKX bears no responsibility for losses incurred outside its ecosystem.
- Maintain Respectful Communication: Harassment, offensive language, or threats in chat, comments, or support interactions are strictly forbidden.
- Cover Transaction Fees: Both parties must account for fees charged by payment providers. For example, if an order totals $10,000 and a $5 fee applies, the buyer should send $10,005 to fulfill the obligation.
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Rules for Buyers
As a buyer on the OKX C2C platform, you play a critical role in maintaining transaction integrity.
Key Responsibilities:
- Use only payment methods supported by the seller and complete transfers within the specified time.
- Ensure the name on your payment account matches your verified OKX registration name. Non-verified or mismatched accounts can lead to a 15-day suspension of C2C features.
- Do not click “Payment Completed” until funds have been successfully sent. Premature confirmation may trigger account restrictions.
- Avoid using alternative transfer methods (e.g., international wire) unless explicitly approved by the seller — especially for instant payment listings.
- If the seller fails to release crypto after payment, first attempt resolution via the in-app chat. If unresolved and you’ve followed all procedures correctly, you may file a dispute.
Dispute Resolution
The OKX C2C team may assist in handling complaints according to established procedures. However, please note:
OKX is not involved in individual trades and has no obligation to intervene in disputes. Final decisions on appeals rest with OKX at its sole discretion.
Violations of buyer policies may result in temporary freezes or permanent disablement of trading functions.
Rules for Sellers
Sellers are expected to uphold high standards of reliability and responsiveness.
Key Responsibilities:
- The receiving payment account must be under your verified name — identical to your OKX profile.
- Upon confirming receipt of funds, you must release digital assets within 15 minutes.
- Orders cannot be canceled without mutual agreement or platform authorization.
- Once an order is created, the price is final and non-negotiable.
- Keep your contact information active (phone and email) during open orders or disputes.
- If a payment service deducts fees, provide clear proof showing the exact amount withheld.
Failure to meet these obligations may lead to restrictions on your ability to post buy orders or even full suspension of C2C privileges.
Risk Warnings & Disclaimers
Cryptocurrency trading involves significant risk. Consider the following:
- Digital assets, including stablecoins and NFTs, are highly volatile — you may lose some or all of your investment.
- These assets are not insured against loss.
- Past performance does not indicate future results.
- OKX provides no investment advice; all decisions are yours alone.
- Never share personal information (e.g., phone numbers, social profiles) during trades.
- Nicknames must not include "OKX," bank names, or sensitive identifiers.
OKX and its affiliates are not parties to any C2C transaction and assume no liability for losses, damages, or disputes arising from user interactions.
For personalized guidance, consult financial, legal, or tax professionals.
Handling Abnormal Trading Behavior
OKX actively monitors for suspicious activity and reserves the right to restrict accounts without prior notice if any of the following occur:
- Suspicion of rule violations
- Detection of multiple accounts being used for C2C trading
- Actions that harm other users’ experience
- Use of abusive language, harassment, threats, or privacy violations
Automated Penalty System for Common Violations
| Abnormal Behavior | Consequences |
|---|---|
| Buyer cancels order after creation without permission | 3 same-day cancellations → blocked from buying rest of day |
| Payment timeout causes auto-cancel | 5 consecutive occurrences → temporary buy ban; makers face auto-closure of active listings |
| More than 5 simultaneous disputes on one listing | All active listings closed; full C2C access suspended |
| Low completion rate (<20%) on long-standing buy orders | Buy orders automatically disabled |
Risk Control Triggers & Actions
| Scenario | Platform Response |
|---|---|
| User refuses AML verification after red flags | Account flagged as high-risk; possible freeze until evidence review |
| Suspected fraud or fund transfers to high-risk platforms | Immediate freeze of withdrawals and C2C functions |
| Account shared, sold, or used for third-party purchases | Temporary or permanent C2C disablement; withdrawal delays |
| Funds sourced from known illegal origins | Permanent account restriction |
| Confirmed money laundering activity | Full account termination |
| Judicial freeze request | Account frozen per legal requirement |
| Law enforcement investigation | Partial or full functional disablement |
Suspensions remain in effect until risks are resolved. While OKX aims to act fairly, it is not obligated to disclose internal security processes.
Frequently Asked Questions (FAQ)
Q: Is OKX liable if I get scammed during a C2C trade?
A: No. OKX acts as a facilitator, not a participant. Users are responsible for verifying counterparties and following safety protocols.
Q: Can I use someone else’s bank account to pay?
A: No. All payment accounts must match your verified identity on file with OKX.
Q: What happens if I accidentally mark payment as complete too early?
A: This can trigger an automatic investigation and potential account suspension. Always confirm before clicking.
Q: How long does a dispute resolution take?
A: Resolution times vary based on complexity, but OKX strives to respond promptly once all evidence is submitted.
Q: Can I appeal a penalty or suspension?
A: Yes. Contact support with supporting documentation. Final decisions are at OKX’s discretion.
Q: Are there limits on how much I can trade?
A: Trading limits depend on your verification level and transaction history. Higher trust levels unlock greater capacity.
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