Managing multiple accounts across digital platforms can become cumbersome, especially when dealing with financial or trading services. On OKX, a leading global cryptocurrency exchange, users sometimes find themselves with more than one account—perhaps due to using different email addresses or phone numbers over time. To streamline the user experience, OKX offers a secure and straightforward account merging feature that allows you to consolidate two accounts into one.
This guide explains everything you need to know about account merging on OKX, including what it is, when to use it, and step-by-step instructions for both mobile and web platforms.
Understanding Account Merging
Account merging on OKX refers to the process of combining two separate accounts—let’s call them Account A and Account B—into a single active account. During this process, all data, verification details, and linked credentials from one account (e.g., Account A) are transferred to the other (Account B), which becomes your primary account. Once completed, the merged account (Account A) is permanently closed.
This functionality is particularly useful in the following scenarios:
- You want to update your registered phone number or email, but that contact method is already tied to another OKX account.
- You’re trying to link a new phone number or email to your current account, only to discover it's already associated with a secondary OKX profile.
By merging accounts, you maintain full access to your identity verifications, trading history, and security settings—all under one unified login.
👉 Learn how to simplify your crypto experience by merging accounts today.
Key Benefits of Merging Accounts
- Unified Access: Manage all your assets and activities from a single dashboard.
- Improved Security: Reduce risks associated with managing multiple logins and recovery methods.
- Seamless Verification Transfer: KYC status and verified information move automatically to the primary account.
- No Data Loss: Transaction history and profile settings are preserved during migration.
⚠️ Important Note: Before initiating a merge, ensure that all funds have been withdrawn from the account being merged. Once closed, the account cannot be reopened, and any remaining balance may become inaccessible.
How to Merge Accounts on OKX: Step-by-Step Guide
OKX supports account merging through both its mobile app and web platform. The process varies slightly depending on whether you're merging a phone-number-based account or an email-based one.
Merging via OKX Mobile App (Phone Number Example)
Use this method if you want to merge an account linked to a phone number into your current primary account.
Steps:
- Open the OKX app and log in to the account you wish to keep (your primary account).
- Tap the nine-dot menu in the top-left corner.
- Navigate to the right-side panel and select Security Settings.
- Go to Phone Number > Bind Phone Number.
- Enter the phone number you'd like to merge.
- Provide both the SMS verification code sent to that number and the email verification code from your current account.
- Tap OK, then confirm by selecting Migrate Phone Number.
- Review the details and tap Start, followed by Correct, then Next.
- Read and agree to the closure notice by checking the box.
- Select Close Account > Yes, close account > Complete.
✅ Your accounts are now merged, and the secondary account is deactivated.
🔒 Restriction: If the account you're trying to merge has both an email and a phone number linked, it cannot be merged via this method.
Merging via OKX Website (Email Example)
Ideal for users looking to consolidate an email-linked account into their main profile.
Steps:
- Visit the OKX official website and log in to your primary account.
- Click your profile icon in the top-right corner and go to Security Center.
- Select Change Email.
- Input the new email address (i.e., the one tied to the account you want to merge).
Enter:
- Verification code sent to the new email
- Verification code from your current (original) email
- Google Authenticator code (if enabled)
- Click Confirm, then choose Merge Account.
- Acknowledge the prompt by tapping I Understand, then Yes, Correct, followed by Next.
- Check the box confirming you understand the closure implications.
- Click Close Account > Yes, Confirm > Finish.
✅ The merge is complete. All relevant data has been transferred, and the secondary account is now closed.
🔒 Same restriction applies: An account with both email and phone number bindings cannot be merged directly.
Frequently Asked Questions (FAQs)
Q1: Can I reverse an account merge after it’s completed?
No. Once an account is merged and closed, the action is permanent and irreversible. Always back up important data and withdraw all assets before proceeding.
Q2: Will my KYC level transfer during the merge?
Yes. Verified identity information (such as name, photo ID, and proof of address) from the merged account will be transferred to your primary account, helping maintain your verification status.
Q3: What happens to my trading bots or recurring buys on the merged account?
Automated services like trading bots or dollar-cost averaging plans will stop functioning once the account is closed. You must reconfigure these tools on your primary account after the merge.
Q4: Why can’t I merge an account that has both email and phone number linked?
For security reasons, OKX restricts merging of accounts with dual authentication methods. In such cases, contact OKX Support for manual assistance.
Q5: Is there a limit to how many times I can merge accounts?
There is no publicly stated limit, but each merge must comply with security checks and verification protocols. Frequent attempts may trigger additional review steps.
Best Practices Before Merging Accounts
- ✅ Withdraw all cryptocurrencies and fiat balances from the secondary account.
- ✅ Disable any active subscriptions, staking positions, or lending plans.
- ✅ Export transaction history or screenshots for personal records.
- ✅ Ensure your primary account has strong security: enable 2FA, set up anti-phishing codes, and update recovery options.
👉 Securely manage your digital assets by consolidating accounts in minutes.
Final Thoughts
Account merging on OKX is a powerful tool designed to enhance user convenience without compromising security. Whether you're cleaning up old profiles or centralizing your digital footprint, this feature ensures a smooth transition while preserving your verified status and critical data.
By following the correct steps and preparing in advance, you can avoid common pitfalls and enjoy a cleaner, more efficient trading experience.
Remember: Always double-check asset balances and understand the permanence of closure before confirming any merge action.
For further support or special cases—such as accounts with dual bindings—reach out through official channels for personalized help.