Xcoins Help Centre: Your Complete Guide to Buying and Selling Cryptocurrency

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Navigating the world of cryptocurrency can be overwhelming, especially for newcomers. Whether you're looking to buy Bitcoin, Ethereum, or emerging altcoins, understanding how a trusted crypto exchange works is essential. This guide breaks down everything you need to know about Xcoins, from account setup and verification to transaction fees and blockchain confirmations — all in clear, SEO-optimized English.

What Is Xcoins?

Xcoins is a leading cryptocurrency exchange platform that enables users to buy and sell crypto quickly and securely. Designed with both beginners and experienced traders in mind, Xcoins supports a wide range of digital assets, including:

With an intuitive interface and robust security protocols, Xcoins simplifies the process of entering the crypto market while maintaining compliance with global financial regulations.

👉 Discover how easy it is to start your crypto journey today.

Is Xcoins Legitimate?

Yes — Xcoins is a fully regulated crypto exchange. It operates under the supervision of the Malta Financial Services Authority (MFSA) and holds a Class 3 Virtual Financial Assets (VFA) Licence, ensuring adherence to strict anti-money laundering (AML) and consumer protection standards.

Your funds and personal data are safeguarded through advanced encryption, secure storage practices, and continuous monitoring systems. All user information is kept confidential, accurate, and retained only as long as necessary for service delivery.

This regulatory compliance not only protects users but also establishes Xcoins as a trustworthy player in the evolving digital asset ecosystem.

Supported Countries and Currencies

Where Does Xcoins Operate?

While Xcoins serves customers in most regions worldwide, availability depends on local regulatory frameworks. As a regulated entity, Xcoins conducts risk assessments for each country based on AML requirements and other compliance factors.

If you're unsure whether Xcoins operates in your country or U.S. state, contact customer support directly for confirmation.

Accepted Fiat Currencies

You can fund your purchases using a variety of major fiat currencies:

Keep in mind: Your bank may apply additional currency conversion fees if you transact in a currency different from your account balance. These charges are outside Xcoins’ control.

How to Buy Cryptocurrency on Xcoins

Purchasing crypto on Xcoins is simple and takes just minutes:

  1. Sign Up & Verify: Create an account using your email and phone number. Complete basic identity verification.
  2. Choose Crypto: Click “Buy,” select your desired cryptocurrency, and enter the amount.
  3. Enter Wallet Address: Provide the public address of your crypto wallet.
  4. Payment Details: Input your debit/credit card or other accepted payment method.
  5. Confirm Purchase: Click “Buy Now.” After payment approval, your coins will be sent within 15 minutes.

No hidden steps — just a seamless path from signup to ownership.

👉 Start buying Bitcoin and other top cryptos in minutes.

Account & Identity Verification

Why Verify Your Identity?

Verification follows global financial standards like KYC (Know Your Customer) and CDD (Customer Due Diligence) — essential practices for preventing fraud, money laundering, and unauthorized access.

Verification isn't just a formality; it's a sign you're dealing with a legitimate, regulated platform.

Accepted ID Documents

For U.S. Residents:

For International Users:

Important Notes:

Documents like student IDs, gym cards, transit IDs, or Arabic-language national IDs are not accepted.

Smoothing the Verification Process

To ensure fast approval:

Once submitted, the verification team reviews documents 24/7 — often within minutes.

Fees, Rates & Transaction Policies

Locked-In Exchange Rates

One of Xcoins’ standout features is its rate-locking mechanism. Once your payment clears, the exchange rate is fixed — meaning you receive exactly the amount of crypto you paid for, regardless of market fluctuations during blockchain processing.

This protects buyers from volatility between purchase and delivery.

Transparent Fee Structure

Xcoins charges a transparent fee of 4–6% per transaction, displayed clearly before final confirmation. Additional costs include:

Always check with your bank to avoid unexpected charges.

Frequently Asked Questions

Q: What should I do if my transaction fails?
A: Common reasons include bank decline, incorrect card details, failed 3D Secure authentication, or insufficient funds. Failed transactions won’t charge you — funds typically return within 1–2 days.

Q: What is the minimum order size?
A: $30 equivalent for Bitcoin; $20 for all other supported cryptocurrencies.

Q: Can I increase my purchase limits?
A: Yes — complete enhanced verification by submitting proof of address or income through your account dashboard.

Q: How long does it take to receive purchased crypto?
A: Orders are dispatched immediately after approval. Blockchain confirmation usually takes 10 minutes per block, though network congestion may cause delays.

Q: What is a wallet address?
A: A unique string of characters representing your public key — where your crypto is sent. Never share your private key.

Q: Why was my order canceled?
A: Reasons include mismatched payment names, suspected fraud, incomplete verification, or residing in a restricted jurisdiction.

The Crypto Travel Rule at Xcoins

The Travel Rule, mandated by the Financial Action Task Force (FATF), requires crypto platforms like Xcoins to collect and share sender and recipient information for certain transfers — helping combat financial crime.

When adding a new wallet address, users may need to verify:

This adds a layer of security without disrupting the buying experience.

👉 Maximize your crypto potential with secure, fast transactions.